SUPPORT

How do I create an account?

Open HITS and tap "Sign Up" from the welcome screen. Choose whether you're a fan (browsing and saving gigs) or an artist (posting gigs). You'll confirm your email before you can sign in.

I didn't get my confirmation email — what do I do?

Check your spam/junk folder first — confirmation emails come from noreply@howistheset.com. If it's not there, go back to the sign-in screen and use the "Resend confirmation" option. Still nothing after a few minutes? Email us at howistheset@gmail.com and we'll sort it out.

How do I post a gig as an artist?

From your Profile tab, tap "Post a Gig" and fill in the venue, date, time, and details. Every artist gets 5 free gig posts. After that, an active HITS Pro subscription is required to keep posting.

What does HITS Pro include, and how much does it cost?

HITS Pro unlocks unlimited gig posts and lets you read and respond to fan inquiries about your shows. It's $19.99/month (early artists lock in $9.99/month as a founding member). Billing is handled entirely through the Apple App Store.

How do I cancel or manage my subscription?

Subscriptions are billed and managed through Apple, not HITS directly. On your iPhone, go to Settings → [your name] → Subscriptions → HITS, and cancel or manage it there. Access continues until the end of the billing period you already paid for.

Can I use HITS without an account?

Yes — tap "Continue as Guest" from the welcome screen to browse the Discover feed and map. Guest browsing doesn't let you save gigs or access a profile, so you'll need an account for that.

A gig I saved has the wrong venue, date, or time.

Artists enter their own gig details, and occasionally something changes after posting. We recommend double-checking with the venue directly before heading out. If you think a listing is fake or spam, email us and we'll take a look.

How do I delete my account?

Go to Profile → Edit Profile and scroll to the bottom for the "Delete Account" option. This permanently removes your account and data. If you run into trouble, email us and we'll delete it for you.

The app crashed or something's broken.

Sorry about that. Please email us at howistheset@gmail.com with a quick description of what happened (what screen you were on, what you tapped) — that context helps us track it down fast.